Customer Service Qualifications
Demonstrate your professionalism with one of our Qualifications
Customer Service is a cornerstorne for business success in both private and public sectors. The reasons they are important may differ slightly given their unique missions and goals.
For the private sector good customer service encourages customer loyalty, revenue growth, brand reputation and provides you with invaluable feedback as to how your business is performing.
For the public sector it builds public trust, makes services more accessible, provides transparency, efficiency and holds public services accountable by ensuring they respond to citizens’ concerns and needs.
The end goal, whether in the private or public sector, is to create a positive experience for the people they serve. This shared commitment to quality service helps build trust, loyalty, and overall satisfaction.
Our Customer Service Programmes
We know our employees benefit from customer service training but on researching there are not many options that provide quality learning materials and the ability to gain a qualification easily.
At the Highland Learning Academy we have taken the SQA Award in Customer Services: Principles and Practices and made it into a high quality self study programme. Participants work through 6 modules in their own time and complete short assignments as they go. At the end they receive the Award in Customer Services Principles and Practices for their SQA record and CV. At level SCQF5 it is accessible to all.
Award in Customer Service for the
(Private Sector)
This qualification provides excellent learning content encouraging participants to think about what they are learning and how they can incorporate this into their day to day role. The focus is on driving customer service to achieve and exceed organisational objectives.
Award in Customer Service for the
(Public Sector)
The Public Sector programme starts by examining the need for customer service in the public sector and how this is different to the private sector. It encourages participants to learn about relevant legislation and research their own relevant policies and procedures. The focus is directly on public sector throughout. This can be tailored to the needs of individual local authorities.
Award in Customer Service (tailored specifically to an organisation's needs)
We have and can replicate this course specifically to the needs of a particular sector, industry or business. This involves incorporating customer service strategies, policies and procedures. Assessments are changed to ensure participants have specific knowledge of customer service principles & practices and how they work within their own organisation.
Apprenticeship in Customer Service
Our apprenticeship in Customer Service is for new and existing employees. It is fully funded for 16 to 19 year olds and part funded for all other ages. This is a year long programme aimed at those with responsibility for delivering, monitoring and measuring customer service.
